Frequently Asked Questions
Everything you need to know about our curated jewelry collections.
What materials are used in your jewelry?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used for that piece.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the original pouch provided.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Do you offer a warranty on your products?
Yes, all TheJewelryShop pieces come with a 6-month limited warranty that covers manufacturing defects. This does not cover accidental damage or normal wear and tear.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.